HOWTO Leave
- tl:dr:: Steps to leaving: 1. Let Onboarding VP know 2. Cancel any AutoPay 3. | Rejoin when you're ready
Updating your membership record when you're leaving the group is important! Whether you're moving cross-country or just going back to school for a few months, it helps those you leave behind continue making i3 a better place.
If you've experienced a problem with another member that is making you feel unwelcome, please refer to HOWTO Be Excellent and the Harassment Policy and contact the Board if there's been a violation.
Contents
- 1 If you're planning to come back within a few months
- 2 If you're not planning to come back (soon)
- 3 Access Revocation
- 4 Final steps for all cases
- 5 Cancel your Auto-Pay (if you have it)
- 6 Subscription Members
- 7 To Pay-As-You-Go
- 8 HowTo Cancel your Auto-Pay
- 9 Make a one-time payment
- 10 When are Dues Billed?
- 11 Donations
- 12 FAQ
- 13 See also
If you're planning to come back within a few months
- Email the VP of Onboarding and ask to be put on 'hiatus' status. They'll enter this into the CRM, which suspends billing, and keeps your account from getting all horrible and confusing.
- If you are on auto-pay, you will need to cancel that yourself (as shown below)
- Hiatus leaves you on the member's email lists and slack, though you will be asked to turn in any keys (fobs, cards, actual bits of metal, etc.)
- Hiatus status is appropriate for medium-term departures. If you're gonna be gone a year or longer, please just cancel your membership.
- You will be able to restart your membership by contacting the VP of Onboarding
- Proceed to the final steps.
If you're not planning to come back (soon)
- Email the Vice-President of Member Retention and ask to cancel your membership. Being clear about when you've left reduces the fretting about whether you have.
- If you are on auto-pay, you will need to cancel that yourself (as shown below)
- Please drop your keys (RFID, metal, encryption, whatever you've got) into the treasurer's box on the wall next to the blue door with the iris. Bonus if you label it somehow so we know who it used to belong to!
- Canceling your membership will result in more privileges being revoked than going on hiatus. You may be removed from the Members email list and Slack, unless you specifically ask to remain on them. Remaining is at the discression of the VP of M.R
- So long as you left in good standing, you will always be welcome to renew your membership at any point in the future (it'll probably be less paperwork than when you first joined, but more than if you had just gone on Hiatus.)
- Proceed to the final steps.
Access Revocation
People have access to stuff, when they leave make sure we deal with it. Stuff like slack and wiki accounts are fine to leave open, we have a lot of ex-members in slack and it's nice to talk to them.
- Deactivate their keys
- Check for accounts they don't need anymore (list of credential holders)
Final steps for all cases
- Go through member storage, make sure you've taken all your stuff home, and write "-VACANT-" where your name was.
- Go through the rest of the space and make sure you aren't leaving anything else that belongs to you. If you're taking anything home that people might miss, please notify the mailing list.
- If you have items in the shop that people have come to rely on, it would be excellent to offer the option of letting the space or another member buy it from you.
- Just to reiterate, if you are on auto-pay, you will need to cancel that yourself (as shown below)
- We would really appreciate if you would fill out our exit survey located at http://www.i3detroit.org/exit. It only takes a few minutes and really helps us improve the space for our members!
Cancel your Auto-Pay (if you have it)
Subscription Members
Supporting the space by subscription is the easiest way to pay and easiest for i3 to process, which as an all-volunteer organization is an important consideration. You can pay monthly or yearly.
Automatic Subscription
- to pay automatically every month or year:
- Go to https://www.i3detroit.org/crm
- Log In
- Click on "Plan" (Click your name in the top right corner if you don't see "Plan")
- Scroll down to the "Membership" (below "New Payment Authorization") and click "Edit".
- (If this is your first time doing this, you might need to click "Checkout" instead)
- Click on either "Add Checking Account" or "Add Credit Card"
- Fill in your payment details.
- Hit "Save"
- Click on the button next to your newly added payment type.
- Choose the appropriate Monthly or Annual plan.
- (If you were awarded a scholarship plan, it should be in the list.)
- Pick a day of the month that you want to be charged on.
- Click "Save"
- You should now see all your choices confirmed!
- Sit back and relax! Next time your due date rolls around, your chosen payment method will be charged.
To Pay-As-You-Go
Online pay-as-you-go
- No.
- There is no good way to use a manual monthly online payment system.
- There have been way too many problems in the past with people accidentally forgetting to support the space (but still using the facilities), and it's not anyone's job to remind people to support the space.
- If you really can't afford to set up recurring monthly payments, either pay cash/check or ask for a scholarship.
- If you absolutely must, you can use the One-time Payment button further down this page. It's really easy to forget though, so make sure you set a calendar reminder!
To pay by cash/check
- This works ok for yearly dues, but the CRM supports yearly automatic payments, which is better.
- Monthly cash and checks create extra work. Please use sparingly, if at all.
- Place the funds in an envelope (found next to the black box near the front door).
- Write your name and the amount paid on the line marked "Dues".
- Put envelope in the black drop box marked "Treasurer".
- It's a good idea to email Treasurer to let them know that you paid, so there is an online record of when you did.
HowTo Cancel your Auto-Pay
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If you pay using the new CRM
- Log in to the CRM at i3detroit.org/crm
- Click on "Plan" below your name.
- Scroll down to the Membership section.
- Click the Cancel button.
- Be extra awesome and send a quick email to Treasurer@i3detroit.org and Membership@i3detroit.org letting them know you canceled your payment.
If you pay monthly using the old PayPal system
- Log in to your account at PayPal.com
- Click on the Settings Gear (by "Log Out")
- Go to the "Payments" tab
- Find i3 Detroit in the Active list
- Click the Cancel button
- Click to confirm
- To be extra awesome, let the Treasurer know.
Make a one-time payment
- Useful for paying back dues or missed dues
- NOT for making donations!
When are Dues Billed?
- The CRM invoices on the 1st of each month based upon which plan you are on at that date.
- Your payment is billed on whatever you set up via Amazon or PayPal through FoxyCart, or via stripe through MakeAPI.
Donations
- For Donations on a one-time basis, PayPal directly to treasurer@i3detroit.org . If you wish a written receipt for tax purposes, please indicate this in an email directly to treasurer@i3detroit.org with your name and DONATION on the Subject line.
Send new and interesting questions to treasurer@i3detroit.org, or ask on the Slack channel, #ask_the_treasurer.
FAQ
- Q: I joined on March 16th and paid $59. When will I next get billed?
- A: April 1. We don't do fractional months. New members get billed on the 1st of the next month. You just paid ahead for April.
- Q: When do statements get sent out?
- A: NEVER. They don't get sent out. It's the member's responsibility to keep on top of their dues.
- You can review your account anytime online in the CRM, at i3detroit.org/CRM.
- All new members should have CRM passwords. Contact membership@i3detroit.org if you do not.
- A: NEVER. They don't get sent out. It's the member's responsibility to keep on top of their dues.
- Q: How do I go on Hiatus?
- A: See HOWTO Leave.
And remember there are SLACK channels for NEW MEMBERS (#new-members) and also an ASK THE TREASURER channel (#ask-the-treasurer).
See also
There's a table on Membership Plans that makes sense of the differences.