HOWTO Deal With People Not Being Excellent
Sometimes people aren't excellent, here are our best guidelines for how to deal with this.
Advocate/Board process
If an advocate can talk to whoever is causing issues and resolve it, that's great.
If this fails or wouldn't be helpful, it becomes a board problem.
When there is doubt as to what happened, start with an advocate investigation & report. This may be unnecessary when there is no dispute as to the facts.
An incomplete list of consequences the board may do:
- For a minor, rare offense, a warning may be appropriate
- A suspension, with clear language that a longer suspension or even ban might be pursued if another issue arises with the same person
- A permanent ban (The board can reverse these at any time so language to the effect of "ban may be overturned if" isn't necessary)
When a Suspension Happens
- Ensure the vote is documented in a board meeting on the wiki
- Add them to the spreadsheet of banned/suspended people that is in the Board+Advocate shared drive under discipline documentation
- Deactivate their keys
- ???
When a Ban Happens
- Try to address any storage they have in the final proposal. (Remember to delete their storage plot from the crm later)
- Ensure the vote is documented in a board meeting on the wiki
- Remove them from the mailing lists
- Remove their role from the CRM and change their plan to “banned”
- Deactivate their slack account
- Block their wiki account
- TODO: How should we say they are banned on their userpage? I think a red alertbox template at the top?
- Deactivate their keys
- Checking if they have any access to any of our social media accounts, email groups, etc
- Check for access to servers, vpn, etc
- Document this on all the banned lists
- Update the Banned List Wiki page and print a new copy to hang by the door
- Spreadsheet of banned/suspended people that is in the Board+Advocate shared drive under discipline documentation.
- Everything in HOWTO Leave